Privacy Policy

1. Introduction

KR Elite Real Estate (referred to as "we", "us", "our") values your privacy and is committed to managing and protecting your personal information responsibly. This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website, submitting enquiry forms, applying to rent a property, or otherwise engaging with our real estate services, you consent to our collection, storage, and use of your information as outlined in this policy.

2. Personal Information We Collect

To provide real estate sales, leasing, and property management services, we need to collect specific details. Depending on your relationship with us, this information may include:

We also collect digital metadata such as IP addresses, browser types, cookies, and page visit patterns to protect and optimize our web services.

3. How We Collect Personal Information

We collect personal information through lawful and fair means, primarily directly from you. Methods of collection include:

• Website Forms: Submit forms for appraisals, general enquiries, newsletter subscriptions, or rental applications.
• Communications: Phone calls, emails, text messages, or direct mail sent to our team.
• Home Opens: In-person visitor registries at property home opens (held to protect property safety and communicate with prospective buyers/renters).
• Property Portals: Enquiries submitted via third-party channels (e.g., realestate.com.au, Domain.com.au, REIWA) regarding properties we list.
• Third-Party Screening: Employment references, credit check agencies, previous landlords, or national tenancy databases (e.g., TICA) during rental applications.

4. Purposes of Collection, Use, and Disclosure

We use and disclose personal information for the primary purpose for which it was collected, or for related secondary purposes you would reasonably expect. These purposes include:

• Assessing and processing rental applications, verifying references, and administering leases.
• Listing, marketing, staging, and conducting the sale of residential properties.
• Coordinating maintenance and property management inspections (sharing details with trusted tradespeople and contractors).
• Communicating market updates, property listings, and real estate newsletters (direct marketing). You may opt-out of marketing emails at any time via the unsubscribe links.
• Complying with regulatory obligations under Western Australia legislation, including the Real Estate and Business Agents Act 1978 (WA), and relevant state taxation or anti-money laundering laws.

5. Sharing of Personal Information

To deliver our services, we may disclose your personal information to external parties, including:

• Property Owners and Landlords: In the case of rental applications, we share screening results and application documents with property owners to make tenancy decisions.
• Contractors and Service Providers: Plumbers, electricians, builders, gardeners, and photography providers assisting with property maintenance or listings.
• Professional Advisors: Solicitors, conveyancers, accountants, and mortgage brokers involved in property transactions.
• Tenancy Databases: Database operators such as TICA to log tenancy defaults or search background registers as permitted by law.
• Authorities: Courts, tribunals, regulatory offices, or law enforcement where mandated or permitted by law.

Overseas Disclosure: We do not typically disclose personal information to overseas recipients. In rare cases, we may use secure cloud-based software tools or data storage hosts whose servers are located in countries outside Australia. When we do, we ensure they maintain high levels of data security and adhere to equivalent privacy principles.

6. Security and Storage of Data

We take the security of your data seriously. We store your personal information in a combination of secure electronic databases, password-protected cloud systems, and locked physical archives. Security measures in place include:

• Secure sockets layer (SSL) encryption for all database submissions via our web forms.
• Access controls that restrict database permissions only to authorized real estate personnel.
• Secure destruction, shredding, or complete deletion of records that are no longer required or legally required to be maintained.

In the unlikely event of a data breach, we adhere to the Notifiable Data Breaches (NDB) scheme under the Privacy Act. We will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if an eligible data breach occurs.

7. Access, Correction, and Opt-Out

Under the APPs, you have the right to request access to the personal information we hold about you. You can also request that we correct or update details that you believe are inaccurate, incomplete, or out of date.

To request access or correction, please contact our Privacy Officer. We will process your request within 30 days and provide access unless legal exceptions apply. If you receive marketing communications from us, you can opt-out at any time by clicking the "Unsubscribe" link in the footer of our emails.

8. Cookies and Tracking

We use cookies to analyze web traffic, remember preferences, and improve overall website usability. For detailed information on the cookies we use and how to manage your consent, please refer to our Cookies Policy.

9. Contact and Complaints

If you have any questions about this Privacy Policy, wish to access/correct your personal records, or believe we have breached the Australian Privacy Principles, please contact our Privacy Officer:

If you are not satisfied with our response or how your complaint was resolved, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.